This staff in this company are totally incompetent. There is no communication between any of them and you are just passed from one to the next.
Also be prepared for hidden charges, and whatever they first tell you you are going to be receiving, expect about half of it. They will magic up charges out of thin air and you will receive no explanation about them. Also make sure you have at least a year free as this is how long this arduous process will take. I implore you to use a different company to get your taxes back.
These guys are nothing but trouble!!!
P.S. Staff are rude and like to argue via online chat
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