My name is Orçun İnam and I am from TURKEY.In the summer of 2007 I went to USA with WAT program(Work And Travel—a student program that allow foreign students to work inUSA,CANADA.IRELAND..etc).Since I am not a citizen of USA,tha USA goverment refunds my taxes which were reduced from my salary when ı was working.One needs to apply for a tax refund company to get tax refund and unfortunately I have applied to TAXBACK company.The terrifying story now begins....
If you visit the taxback website (www.taxback.com/Our_Service.asp) ,you will see some falsehoods.A list describes the lies of taxback company and the things I lived related to this lies is given below;1. Maximum legal refunds:It is totally a lie and *** because any of the tax refund companies provides the same amount of tax refund,it is not related to tax refund company it is realated to tax laws of tha country which you have worked.2. Document Retrieval Service:They claim that they work carefully on your tax refund documents !!! They wanted the same documents from me several times.Do you know why? Because probably they lost them.I did not have a choice so I sent them the same documents several times and I gave information about this manner to them and nobody replied my e-mails.3. 24/7 Tax Advice: This is true they give 24/7 tax advice with online chat.However,there is a problem with the connection so you can not talk to the adviser.I do not know this is their fault or not because I don’t know the technical details,but as a result you can not talk.3. No Language Barriers:This is true but the problem is that you can not talk or mail to the adviser in your own mother language because you can not reach them.Usually you can not reach anybody...4. Money sent worldwide and in your local currency: This is true for most countries,but if you read the details you will see that it is not valid for TURKEY.Moreover,nobody says you at the beginning that it is not valid for my country,TURKEY.5. One Step Taxes:As I said before,they claim that they send the forms you need automatically when you register online,but I sent them several times.6. End-to-End Service:They advise to leave everything up to us.What does it mean?? It is an advirtisement lie,all of the companies related to tax refunds do the same things.I can only send the forms online because I am in TURKEY.Unfortunately,it is not true again because when I left everything up to them,I saw that nobody cares about me,nobody answers my e-mails and when they answer they say ‘Do you know how many people we have to work for their tax refunds?’.I can not believe that really.Even in any developing country nobody ignores you like that.7. Free E-Zine Subscribtion:It is true,they give information when they enter new things on your online account at taxback.com.
There are some other incredible things I lived.These are given below as a list.
1. You know as I said before they do not reply my e-mails so I think something to overcome it.I send them e-mail (to several officers of taxback) severel times(maybe 30-40 times).In this e-mail I said that I would complain about their ignorance and swindlings to USA Ministry of Justice,USA Ministry of Commerce and any headquarter related to taxback,and moreover I said that I will be in USA one year later for Master’s Program in an American university and when I will be there we will deal with in a law court.They immediately sent me a lot of mails!!! And moreover,an officer that speaks Turkish called me!!!! I colud not believe that this is really revolting.They have ignored me for several months but when I talked them about the US Ministries and the law court they returned someone who looks shamefaced.However,they did not neglect to say ‘We are too busy,we work for a lot of students from a lot of country’.2. In my personal account page on taxback.com it writes ‘called/not avaliable’.It is again a technical problem or a lie,but I believe that it is a lie because they called me in my mobile phone as I said before.(an officer who speaks Turkish).I asked her about why nobody answers my e-mails,why I can not still take my tax refund(my friends who applied with me at the same time to other companies have received their tax refunds at one bank transfer!!-I have received the first part of my Money and I am waiting the second part,It means two International Bank Transfer form y tax refund and it means that two International Bank Transfer fee is reduced form my tax recund Money !!!!!).Then,she said ‘I do not know the details,it is the work of an another officer’.I do not claim her,maybe she is right about this I claim all of the officers which I have connect in taxback company(especially Galie Valie-my account manager).But she should not said ‘We are too busy,we work for a lot of students’ tax refunds....etc.3. The problems I have said up to now may be forgiven,but I can not forgive their ignorance about me.Nobody talks to me,nobody replies my e- Mails,nobody counts me as a customer!!! Probably,I will be in USA in a year for education and I will do a lot things about their ignorance and swindling.I said they are swindlers because of the a lot of reason I have mentioned above.
Please do something about ths situation because I can not do anything in TURKEY.I could not reach the headquarters of Taxback company,maybe you could.Please tell them about everythnig and please tell everybody(-especially students who will probably work with taxback company-) about the lies of taxback.The officers of taxback company really needs to be corrected,Their behaviour is really disgusting.I feel very very bad that I have trusted them for my tax refund operations,I should not have trusted them.Please help me about this situation,at least help me for announcing of this problems.
NOTE:Sorry for my English,I am stil learning.
Review about: Taxback Tax Refund.